Refund & Cancellation Policy

This policy explains how cancellation and refunds work for Aptelio paid plans. The free diagnostic does not require payment. Orders are processed by our online reseller, Paddle.com, which is the Merchant of Record for all Aptelio orders.

Automatic renewal

Paid plans (1 Month at US$49, 3 Months at US$119, 6 Months at US$179) automatically renew for the same duration and at the same price unless you cancel before the renewal date.

Cancellation

• You can cancel at any time from Plans & billing in your account.
• Cancelling stops the next renewal. You will not be charged again.
• Cancelling does not normally remove access you have already paid for — your access continues until the end of your current paid period (your paid-through date).

Refunds

• Paid subscriptions are generally non-refundable once purchased.
• Exceptions may apply where required by applicable law, or where we confirm a duplicate or incorrect charge, or a material technical or payment error.
• Approved refunds are handled through Paddle's buyer and refund process. You may also contact Paddle directly about an order.
• A full refund may end the access associated with the refunded purchase. A partial refund does not by itself change your access.

Your legal rights

Nothing in this policy limits any rights you have under consumer protection laws that apply to you and that cannot be excluded by agreement.

Contact

For billing questions, contact support@aptelio.ai. See also our Terms of Use.